Eye in the Sky – Intelligence, Located. Documents, Served.

Complaints Procedure

1. Our Commitment: We strive to provide a high-quality service. If you are unhappy, we want to know about it so we can put it right.

2. How to Complain Please direct any complaints in writing to Dean Booth. We acknowledge all complaints within two working days.

3. The Process

1. Review: We will review the case file, the “Terms of Business,” and the “Service Agreement” to establish if we met our agreed objectives.
2. Investigation: We will examine if the conduct of the investigator met the “Professional and Ethical Standards” and “SIA Standards of Behaviour”.
3. Resolution: We will provide a full written response within seven days, detailing our findings and any proposed remedy.

4. External Escalation If you remain dissatisfied, you may contact the Institute of Professional Investigators or the Information Commissioner’s Office (for data issues).

Email: deanlukebooth@gmail.com.